At Flowers Northwood, we take immense pride in delivering only the freshest, most beautiful flowers to your door. As a trusted local Northwood florist serving nearby homes and businesses, we back every bouquet and arrangement with our Fresh Flowers Guarantee. Your satisfaction is at the heart of everything we do, and we want every experience with Flowers Northwood to be exceptional.
We take great care in packing and delivering your flowers. However, should your flowers arrive damaged, wilted, or otherwise not in the condition you expect, please contact us as soon as possible upon receipt. To help us resolve the issue quickly, we may ask you for a photo of the damaged flowers. This helps us better understand what went wrong and prevents similar issues in the future. Claims for damaged-on-arrival flowers should ideally be made within 24 hours of delivery to ensure a swift resolution.
We stand behind the quality and freshness of every arrangement. Our Fresh Flowers Guarantee in Northwood assures you that your flowers will look vibrant for a minimum of five days from the delivery date, provided they are cared for in a cool place and with regular water changes. Should your blooms fail to meet this freshness standard, please let us know with a description or photo. We take these matters seriously and will work promptly to address your concerns.
If your order does not meet our high standards—whether due to damage on arrival, lack of freshness, or other genuine concerns—you have options. Upon investigation and confirmation, we are happy to offer either a full refund or arrange a prompt replacement, based on your preference. Our team is committed to ensuring no customer is left dissatisfied, and we strive to resolve all concerns to your satisfaction. Please note that, due to the nature of fresh flowers, we may request evidence of the issue to support your claim and to improve our service for all customers.
We want every interaction with Flowers Northwood to leave you delighted. If something does not meet your expectations, we encourage you to let us know. Please provide as much detail as possible about your order and your concern. Our management team reviews all complaints thoroughly and will acknowledge your complaint within two business days. We aim to resolve complaints quickly and fairly, typically within five working days. Your feedback is invaluable in helping us maintain our reputation as Northwood’s trusted local florist.
Flowers Northwood is proud to be part of the Northwood community, serving households and businesses with care, passion, and attention to detail. Whether you are celebrating, commemorating, or simply adding a touch of beauty to your space, your trust means everything to us. Our returns, refunds, and complaints policies are designed not just to meet, but to exceed your expectations for flower delivery in Northwood.
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