These Terms & Conditions apply to all customers purchasing products via the Flowers Northwood website, with services offered throughout Northwood and the surrounding areas. Please read these terms carefully before placing an order, as your use of our online shop and services is governed by this agreement.
These Terms & Conditions ("Terms") set forth the basis on which Flowers Northwood ("we", "us", "our") provides customers ("you", "your") with the ability to purchase flowers and related products online for delivery in Northwood and neighbouring areas. The Terms outline the order process, payment requirements, cancellation policy, limitations of liability, and applicable law governing your use of our services.
2.1 Placing an Order
To place an online flower delivery order in Northwood or surrounding areas, you must select your desired product(s), add them to your basket, proceed to the checkout, and complete the required information including delivery address, recipient’s details, and any personal message if applicable. Orders are subject to acceptance as described below.
2.2 Confirmation of Order
After placing an order with Flowers Northwood, you will receive an order confirmation via our website and/or an automated message. This confirmation is an acknowledgment of your order but does not yet constitute acceptance. All orders are subject to availability of products, ability to deliver, correct pricing, and acceptance by us.
2.3 Acceptance of Order
A contract of sale between you and Flowers Northwood is formed when you receive a further notification from us confirming your order has been dispatched for delivery. We reserve the right to refuse an order for any reason, including but not limited to unavailability of products, inability to deliver to the requested address, or potential fraudulent activity. If we cannot accept your order, we will notify you as soon as possible and promptly refund any payment taken.
2.4 Delivery Area and Timing
Our online flower delivery service covers Northwood and adjacent areas. Deliveries are usually made during business hours on the selected delivery date. While we strive to deliver as scheduled, circumstances beyond our control (e.g., severe weather, traffic incidents, high seasonal demand) may occasionally result in unavoidable delays.
3.1 Accepted Payment Methods
Payment for online flower orders must be made at the time of purchase using one of our approved payment methods. Flowers Northwood accepts secure payments by major credit and debit cards, as indicated at checkout. The total cost displayed during checkout includes product prices, delivery fees (where applicable), and any optional add-ons you have selected.
3.2 Payment Processing
All payments are processed in GBP (£). By submitting your payment information, you represent that you are authorised to use the chosen payment method. Payment must be received in full before your order is processed and dispatched for delivery.
3.3 Price Changes
All published prices are correct at the time of ordering but are subject to change without notice. If there is a pricing discrepancy on your order, we will contact you for confirmation before proceeding or will offer a full refund if preferred.
4.1 Your Right to Cancel
You may cancel an order for standard products up to 24 hours before the scheduled delivery date for a full refund. After this cut-off, cancellations may not be accepted due to the perishable nature of flowers and preparation times required.
4.2 Cancellation Process
To request a cancellation, please contact us as soon as possible and provide your name, order number, and reason for cancellation. (Please note, do not contact us via email or WhatsApp — kindly use the process described on our website.)
4.3 Amendments
If you wish to amend your order (e.g., change delivery date, message, or recipient details) prior to dispatch, please notify us as soon as possible. While we endeavour to accommodate amendments, this cannot always be guaranteed once the order is being prepared or out for delivery.
4.4 Special & Bespoke Orders
For bespoke, customised, or large event floral arrangements, separate cancellation and amendment terms may apply, which will be clarified upon ordering.
5.1 Delivery Service
Flowers Northwood offers delivery to Northwood and nearby localities as specified on our website. Your order will be delivered to the address you provide when placing your order. It is your responsibility to ensure the recipient details and delivery address are accurate and complete.
5.2 Missed Deliveries
If the recipient is unavailable at the time of delivery, we will follow any specific delivery instructions provided (such as leaving with a neighbour or in a safe location). If no instructions are provided and the delivery cannot be completed, we will leave a delivery note or attempt to rearrange at our discretion. In the event a redelivery or return is required, further charges may apply.
5.3 Quality and Substitutions
Every effort will be made to ensure the flowers delivered match the product description and photo. However, as flowers are seasonal and perishable, substitutions may be necessary where named varieties or colours are unavailable. We will use flowers of equal or greater value and maintain style and theme wherever possible.
6.1 Refund Policy
If you are not satisfied with your delivered flowers due to damage, obvious defects, or incorrect product, please contact us within 24 hours of delivery to discuss a replacement or a refund. Evidence such as photographs may be required. Fresh flowers are perishable, so we do not accept returns for change of mind or for issues reported outside this timescale.
6.2 Non-Returnable Items
Due to hygiene and safety, delivered flowers and bespoke floral arrangements cannot be returned unless they are damaged or faulty upon receipt.
7.1 Limitation of Liability
Flowers Northwood’s liability to you in connection with any order is strictly limited to the value of the total purchase price for that order. We are not responsible for indirect losses or consequential damages arising from your use of our services.
7.2 Disclaimer
Other than those expressly stated in these Terms, we do not make any representations, conditions, or warranties of any kind, whether express or implied, in relation to the goods supplied. Due to the perishable and natural qualities of flowers, minor variation from photos, occasional minor imperfections, and seasonal changes in supply are not considered grounds for a claim.
8.1 Prohibited Uses
You may not misuse our site or services, including but not limited to attempting to interfere with the site’s proper operation or making fraudulent orders. Our website content, images, and designs remain the property of Flowers Northwood and must not be copied, reproduced, or used for commercial purposes without our express permission.
Flowers Northwood will not be liable for any failure or delay in fulfilling an order or any part of the Terms where the failure is caused by circumstances outside our reasonable control. Examples include but are not limited to strikes, lockdowns, power failures, or adverse weather conditions.
We respect your privacy and protect your personal information as outlined in our Privacy Policy, which applies to your use of the Flowers Northwood website and services. We use your personal data solely for the purposes of fulfilling your order or where otherwise required by law.
These Terms and Conditions, any dispute or claim resulting from them, or from any purchase made with Flowers Northwood, are governed by the laws of England and Wales. Both parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms.
We reserve the right to amend these Terms & Conditions at any time to reflect changes in the law, updates to our services, or company policy. The latest version will always be available on our website and will apply from the time of publication. Your continued use of our services after changes signifies your acceptance of the revised Terms.
These Terms & Conditions apply to all orders placed for flower delivery within Northwood and all directly neighbouring areas serviced by Flowers Northwood. If you are outside these locations, please contact us to check availability and applicable terms.
By placing an order with Flowers Northwood, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Northwood , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Northwood .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
